On Call, Anytime, Anywhere

Customer Service

and

Sales Solutions

Deliver exceptional support and drive sales with Coneit’s multilingual, cost-effective outsourcing services.

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A whole community of satisfied customers worldwide

We are Coneit Outsourcing, specialists in delivering 24/7 support

01. about us

Specialists in delivering 24/7 multilingual customer service and sales support from our secure offices in Europe. Businesses trust us to handle their customer interactions with professionalism, empathy, and a focus on measurable results.

The Power Behind Us

“Coneit transformed our customer service. Their multilingual team helped us expand into new markets effortlessly!”
— Stacey Meeks, CEO of Eternatal

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Multilingual

Omnichannel

Expertise

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Driven to Deliver

delivering solutions that align perfectly with your brand’s voice and customer expectations

01.

Solve issues and build customer loyalty.

02.

Convert leads into loyal customers with skilled representatives.

03.

Always available, no matter the time zone.

04.

From small businesses to enterprise-level needs.

Why us

Expertise

Our team is trained and supervised by
e-commerce professionals, ensuring they understand online business dynamics. This expertise enables us to customize our approach to align with your brand's voice and customer expectations.

Clarity

We prioritize clear communication for English-speaking markets, recognizing the significance of cultural nuances and language precision for excellent customer experiences. While specializing in English, we also provide services in German, Spanish and Italian, accommodating other audiences as well.

Reliability

We prioritize in-office operations over work-from-home setups, ensuring a professional and secure environment for our team.
This approach enhances collaboration and provides reliable support for your customers, reflecting your brand's standards.

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info that answers your questions

Where are your offices located?

We operate from strategically located offices in Italy and Albania, providing proximity to both European and international markets. This way we maintain cost-efficient operations while ensuring highly skilled multilingual workforce. Our offices guarantee secure infrastructure and quality oversight.

Do you provide flexible pricing plans?

Yes, we offer customizable pricing packages to meet the diverse needs of our clients, whether you're a startup, small business, or large enterprise. Our pricing structure is designed to be transparent and adaptable. 

How does the onboarding process work?

Our onboarding process is streamlined to ensure a seamless transition. It begins with a consultation to thoroughly understand your business goals and customer service requirements. From there, we design a bespoke solution tailored to your needs, followed by a hands-on implementation phase. Our team works closely with yours to integrate processes, train representatives, and establish communication protocols to ensure smooth collaboration and optimal performance from day one.

Why should I outsource with Coneit instead of hiring in-house?

When choosing to outsource, you eliminate the need for costly infrastructure, recruitment, and training, allowing you to focus on core business activities. Our multilingual professionals are ready to provide high-quality customer support from day one, ensuring global reach and customer satisfaction. Additionally, the operational team dedicated to each client includes a Senior Consultant, Junior Consultant, Team Leader, and Representative. Clients only pay an hourly rate for the Representative, while Coneit covers the costs for the rest of the team, as they are part of Coneit's staff. This structure ensures superior service quality while optimizing costs for our clients.

How can I get started with Coneit Outsourcing?

Getting started with Coneit Outsourcing is easy. Simply reach out to us via our website or contact us directly to schedule a consultation. During this initial discussion, we’ll assess your specific needs and propose a tailored plan. Once aligned, we’ll guide you through every step of onboarding and service implementation, ensuring your support systems are up and running seamlessly in no time.

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Craft experiences, not just solutions.

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